Licensed and Insured Independent Pros
Extraction contractors we refer are independent local businesses that carry their own license and insurance. Ask at the door if you want to see the paperwork; good crews keep it in the truck.
When carpet squishes under your shoes, the pad below is holding gallons, and fans alone will take ages to pull it out. Real extraction gear pulls water out of carpet, pad and floor seams far faster than any fan can dry it.
Our referral line connects Highgrove callers with independent, licensed and insured contractors who run truck-mounted and portable extractors. You get a written quote before the extraction wand ever hits the carpet.

With extraction, the machine and the tool attachment do the heavy lifting, and the right combination saves days of drying.
Extraction contractors we refer are independent local businesses that carry their own license and insurance. Ask at the door if you want to see the paperwork; good crews keep it in the truck.
The estimate spells out square footage extracted, pad removal if needed and any equipment left behind. Many contractors bill the insurer directly once you have a claim number.
Carpet pad sitting in water begins to smell fast, which makes a quick response the whole ballgame. Our dispatcher confirms a real arrival window with a crew near Highgrove while you are on the phone.
Expect a truck-mounted extractor with serious vacuum lift, and portable units for upper floors and apartments. Stand-on and weighted tools press body weight into the carpet so the pad gives up its water, not only the top fibers.
Each gallon removed by the extractor is a gallon that never has to be evaporated and captured by a dehumidifier. Extraction removes water in liquid form, which is many times faster than turning it into vapor with air movers. Skip that step and the drying phase drags on for days longer than it needs to.
A wet vac works on the surface fibers and has nowhere near the suction of a truck-mounted unit. It also cannot reach the pad, which is where most of the water sits. Folks run one all evening and still end up with carpet that squishes.
Think about an ice-maker line behind the fridge that leaked into the living room carpet overnight. That is clean water, so the crew may float the carpet: lift it off the tack strip, pull the soaked pad, extract the carpet in place and set drying underneath it.
Laminate is trickier. In a rental apartment where water seeped under the planks, it hides in the foam underlayment and against the subfloor. Extraction mats and meters show how far it traveled, and swollen boards usually come up.
Field rule: clean-water carpet is often saved, while the pad below is usually tossed. Pad costs little to replace compared to carpet.
Time matters too: clean water left sitting for days in a warm house picks up bacteria, which shrinks the list of what can be saved. It is one more reason to call for extraction right away.

Each material holds water differently, so each one gets a different tool and technique.

Slow, overlapping passes with a weighted head continue until the clear wand shows almost no water. Wet pad is usually cut out and bagged, then the carpet is relaid once dry.
For a clean-water leak, the crew can pull the carpet off the tack strip, slide air underneath and dry it in place. It keeps a perfectly good carpet from going to the landfill.
Panel mats seal against the wood and draw water up from between the boards and out of the subfloor. Caught early, this can keep solid hardwood from cupping badly.
With click-together planks, water runs underneath and pools on the subfloor out of sight. Crews read moisture across the floor, pull planks where it is wet and extract the subfloor directly.
Sofas, chairs and rugs get extracted with smaller hand tools sized for fabric. Wool and handmade rugs often go out to a rug plant for proper washing and drying.
Once the water is out, the tech maps moisture across the floor and along the base of the walls. Those readings tell the crew where the drying equipment should go.
Tell the dispatcher what got wet, what flooring you have and where the water came from. We connect you with the closest independent extraction crew and confirm when they will arrive.
Expect extractors, tool heads, meters and hoses, plus a portable unit if you live upstairs.
First the tech identifies the water source and category, measures the wet area and decides what stays, then puts the quote in writing.
After extraction, the tech takes final readings, sets drying equipment if needed and walks you through what was done.

The fridge ice-maker line let go overnight and the living room carpet was wet from the kitchen to the far wall. The contractor I was connected with pulled the pad, extracted the carpet with a stand-on tool and saved the carpet itself. There was no musty smell later, which was my biggest worry.
Water from the hall closet in my apartment ran under the laminate before I noticed. The crew my landlord and I were connected with found it with a meter, pulled the wet planks and extracted the subfloor.
I ran my wet vac for hours and the carpet was still squishy. The contractor showed up with a truck mount and got more out of that room in a few passes than I did all night.
Our dog knocked the line off the back of the washer and water ran under the hardwood in the hall before we got home. The contractor we reached through the referral line laid suction mats over the boards and ran them for most of the day. The floor cupped a little and then flattened back out as it dried.
Usually, when the water was clean and the carpet was extracted within a day or so. The pad below is normally thrown out, since it traps water and smell.
If sewage or floodwater soaked it, the carpet generally has to go.
Wet vacs grab surface water but lack the suction to pull water out of the pad. The pad and subfloor are where most water lives, and a wet vac does not get there.
Professional crews pair a powerful extractor with weighted tools that squeeze the pad.
Extraction itself often takes a few hours for a typical room or two. The drying that follows is a separate step and usually runs a few days.
After checking the size of the wet area, the crew can tell you how long it should take.
Not if the pad is removed, the carpet is extracted thoroughly and it dries quickly. A smell usually means water stayed in the pad or subfloor for too long.
You can ask the crew if an antimicrobial treatment makes sense for your floor.
Extraction is the vacuum step that removes liquid water from carpet, pad and flooring. Drying comes next, using dehumidifiers and air movers to remove the moisture that is left.
The better the extraction, the shorter the drying phase.
The extraction contractors we refer are local, so the truck mount is not hours away.
Upstairs condos and apartments often need portable extractors because hoses cannot reach from the street. Single-family homes and storefronts are usually handled with a truck mount parked in the driveway or lot.

A dispatcher will route you to a nearby extraction crew.
Call +1-877-637-9008Quick extraction saves carpet and shortens drying. Call now to reach a local crew.