Licensed and Insured Independent Pros
Every contractor on our line runs an independent local business with its own license and insurance. That matters when a stranger is walking through your house at 3 a.m.
Water is spreading across the floor and every minute pushes it further under walls, cabinets and baseboards. What you need tonight is someone with pumps on the way, not a voicemail.
Our dispatch line answers at any hour, holidays included, and routes you to an independent, licensed and insured crew working near Kihei. Before the call ends, you get a real arrival window from the dispatcher.

In a live water emergency, two things count: a person answering the phone and a crew with pumps heading your way.
Every contractor on our line runs an independent local business with its own license and insurance. That matters when a stranger is walking through your house at 3 a.m.
Emergency or not, you should see a written estimate before the hoses go down. Many work directly with your insurance adjuster, so you are not fronting the whole bill alone.
Water heaters and washer hoses fail on holidays and at 2 a.m., which is why the dispatch line stays open. The crews are close by, and you get a straight arrival window rather than a vague promise.
Emergency removal crews carry submersible pumps for deep water and trash pumps that handle debris without clogging. They also bring long discharge hose and portable generators for houses with the power cut.
These are the same instructions our dispatchers give callers every night.
Garage or utility closet: Locate the main valve, usually where the supply pipe comes in or beside the water heater, and close it all the way. If the water heater is the source, also shut its gas or flip its breaker.
Breaker panel: Do not go near the panel unless the floor under you is dry and so are your hands. Shut off circuits for flooded rooms; if water is near the panel itself, stay out and tell the dispatcher.
Main living spaces: Lift furniture legs onto wood blocks or squares of aluminum foil so stain and rust do not bleed into carpet. Get rugs, electronics, paper files and photos up off the floor.
Under a wet ceiling: If a ceiling is bowing down, it is full of water and can drop without warning. Crews often make a small controlled drain hole into a bucket, but leave that to them if the bulge is large.
Before you mop, move or throw out anything, walk through and take photos and video of every wet room. Your adjuster will want to see it as you found it.

The goal of the first visit is simple: stop the water, get it out, and keep it from spreading overnight.
A ruptured 50-gallon tank in a garage at 2 a.m. dumps water until someone closes the cold inlet. Crews isolate the heater, pump the standing water and check whether it ran under the wall into living space.
A washer hose that blows while you are out of town can run for days and reach several rooms plus the level beneath. After pumping, the crew checks walls, cabinet bases and the ceiling underneath for water that is still hiding.
Inches of water need a submersible pump; water with grit, leaves or debris needs a trash pump that will not clog. Crews route the discharge hose well away from the foundation so it does not seep back in.
Water trapped above ceiling drywall can bring the whole panel down. The crew clears the space, lays tarps, drains it slowly into containers and then removes the soaked drywall.
Before any machine runs, crews check for live wires near water and keep children and pets out of wet rooms. Furniture is blocked up, rugs are pulled, and valuables are moved to a dry room.
Leaks do not keep office hours, so the dispatch line does not either. Ask the contractor up front whether after-hours rates apply, and get the answer on the written estimate.
Tell the dispatcher where the water is coming from, how deep it is and whether the power is still on. We route the call to the closest available independent crew and confirm an arrival window.
Your crew shows up with pumps, discharge hose, safety equipment and a generator if the power is out. Their first checks are that the source is off and the wet rooms are safe to enter.
The tech maps where the water went with a moisture meter and writes up the job before pumping starts.
The crew pumps the standing water, removes saturated materials and sets up drying gear. You get photos and readings for your claim and sign off on what was done.

The water heater in our garage split open around 2 a.m. and I had no idea where the shutoff was. The person on the referral line walked me to the valve over the phone and set up a local crew that was pumping before daylight.
After two days out of town we walked in to a flooded laundry room and water dripping through the ceiling below. The referral line connected me with a nearby contractor who pumped it out and set equipment the same day.
It was Thanksgiving, the in-laws were here, and the bedroom ceiling started bulging. The dispatcher said to clear the room, and the crew we were connected with drained the ceiling safely before it dropped.
Close the main valve, turn off breakers to flooded rooms if the panel is dry, and move kids and pets away from the water. Then photograph everything before you start moving things.
If it is safe, set furniture on blocks or foil and get rugs and electronics off the floor.
Often it is, if the water is clean, the power to wet rooms is off and no ceilings are sagging. Water from a toilet, sewer or outside flooding is a different story; keep people out of those rooms.
The crew will tell you on arrival whether any rooms should be closed off.
Get the water stopped and a crew on the way first, since most policies require you to limit further damage. Report the claim as soon as you can after that, and keep every receipt.
Sudden, accidental leaks are usually covered under a standard homeowners policy, but always check your own policy and adjuster.
Clear the room and stay out from under it, because a bowing ceiling is full of water and can collapse. Set a tarp and bucket underneath and mention it on the call so the crew knows what to expect.
The crew will usually drain it through a small hole, then cut out the soaked panel.
Yes. The dispatch line answers around the clock, and the independent crews in our network take night, weekend and holiday calls. The dispatcher confirms an actual arrival window when you call.
Ask whether after-hours rates apply, and make sure that shows up on the written estimate.
The contractors we connect you with are based around Kihei, so they are not driving in from hours away.
From older homes with basements near downtown Kihei to newer slab homes in the subdivisions, crews see every kind of emergency. In condos and apartments, water rarely stays in one unit, so neighbors below often need help too.

Call and a dispatcher will connect you with the nearest independent crew.
Call +1-877-637-9008The longer water sits, the more comes out of the walls later. Call now and get a crew moving.